Norcal

Ambulance

Billing

NORCAL Ambulance takes great pride in approaching invoicing from a position of patient advocacy. Our billing services are retained in-house which allows us to give each account its due personalized review. Below are some of the benefits of our billing processes:

  • All insurance plans accepted
  • No need for broker authorizations
  • Benefit maximization via active coordination
  • Patients billed as last resort
  • Minimized out-of-pocket expenses
  • Provider initiated appeals as needed
  • Transparent charges
  • Patient account resolution representatives
  • Financial hardship accommodations

NORCAL Ambulance is committed to protecting your personal health information. We respect your privacy, and treat all healthcare information about our patients with care under strict policies of confidentiality that our staff is committed to following at all times.

Please see our notice of privacy practices, if you have any questions about it, please contact Liza Lane, our privacy compliance officer, at 925.452.8350 x224 or llane@norcalambulance.com

FAQ

How can I provide you with my primary or additional insurance information?

We are happy to submit a claim to any insurance plan that you may have. If you received an invoice, you can return the payment stub with the insurance information section completed. Or feel free to contact us and we will be happy to take the information over the phone.

I have Medicare, why am I receiving a bill?

Medicare pays for most but not all ambulance services. You should expect a 20% copay for all covered charges but if a charge has been denied by Medicare, it may be that the transport did not qualify for coverage. Please let us know if you have a secondary insurance plan and feel free to contact us with any additional questions.

I have other insurance, why am I receiving a bill?

We bill all insurances and work to ensure benefits are maximized whenever possible. However, insurance companies differ in what they will cover and you may be responsible for a portion of the charges depending on your policy. Please contact your insurance company to find out why they have not covered the balance, or you may contact our office and we will be happy to assist you.

I believe that my insurance company underpaid or denied these charges in error. What can I do?

It may be necessary to file an appeal with your insurance company to request that they reconsider the claimed charges. We can assist you in this process. Please call our office to learn how your participation in the appeal can make a difference.

I am uninsured or cannot afford to pay this bill. What are my payment options?

We understand that medical expenses can be overwhelming, especially for the uninsured. We have several options that may help you. Please contact us to make an initial payment and set up arrangements for future installment payments.

I am helping a loved one with their bills. Can you correspond or talk to me directly?

We are happy to work with you, however, we are required to protect the privacy of our patients and therefore will need to ensure that you have documented permission to access your loved one’s healthcare information. Please contact us to obtain a release of information form or for instructions on how to provide Power of Attorney or other approved documentation that you may already have available.

Why have I received a check from my insurance company?

Most insurance companies will pay us directly as a convenience to you. However, some insurance companies leave the subscriber responsible to transmit their payment to the appropriate service provider. Please be aware that the check you have received is intended for payment of the services that we provided for you. Please follow the instructions below to avoid collections efforts:

1. Endorse the back of the check payable to NORCAL Ambulance and sign underneath.
2. Mail to:

       NORCAL Ambulance
       PO Box 12347
       Pleasanton, CA 94588

3. Call us to let us know that the check is in the mail. We will notate your account and let you know if there will be any additional balance due.