Easy and hassle-free

Customer-focused payment terms

NORCAL Ambulance takes great pride in approaching invoicing from a position of patient advocacy. Our billing services are retained in-house which allows us to give each account its due personalized review.


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We care for you

Providing only the service you deserve

We are committed to protecting your personal health information. We respect your privacy, and treat all healthcare information about our patients with care under strict policies of confidentiality that our staff is committed to following at all times.

Below are some of the benefits of our billing processes:

  • All Insurance Plans Accepted
  • No Need For Broker Authorizations
  • Benefit Maximization Via Active Coordination
  • Patients Billed As Last Resort
  • Minimized Out-Of-Pocket Expenses
  • Provider Initiated Appeals As Needed
  • Transparent Charges
  • Patient Account Resolution Representatives
  • Financial Hardship Accommodations

Got any concerns in mind?

Here are some frequently asked questions

How can I provide you with my primary or additional insurance information?

We are happy to submit a claim to any insurance plan that you may have. If you received an invoice, you can return the payment stub with the insurance information section completed. Or feel free to contact us and we will be happy to take the information over the phone.

I am uninsured or cannot afford to pay this bill. What are my payment options?

We understand that medical expenses can be overwhelming, especially for the uninsured. We have several options that may help you. Please contact us to make an initial payment and set up arrangements for future installment payments.

I am helping a loved one with their bills. Can you correspond or talk to me directly?

We are happy to work with you, however, we are required to protect the privacy of our patients and therefore will need to ensure that you have documented permission to access your loved oneโ€™s healthcare information. Please contact us to obtain a release of information form or for instructions on how to provide Power of Attorney or other approved documentation that you may already have available.

I have Medicare, why am I receiving a bill?

Medicare pays for most but not all ambulance services. You should expect a 20% copay for all covered charges but if a charge has been denied by Medicare, it may be that the transport did not qualify for coverage. Please let us know if you have a secondary insurance plan and feel free to contact us with any additional questions.


Contact support

Need specific answers for particular questions?

925-452-8350

For billing questions contact

hipaa@norcalambulance.com

Please see ourย notice of privacy practices. If you have any questions, please contact.